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Return & Exchange Policy
Last updated: June 2026
We want you to love what you buy. If something isn't right, we're here to make it right — every product on Store Bumble is eligible for return or exchange.
Return Window
You may request a return or exchange within 7 days from the date of delivery. Requests made after this window cannot be accommodated.
What Can Be Returned
All products are eligible for return, including sale items. The item must be in new and unused condition — unworn, undamaged, and in its original packaging. We inspect every returned item upon receipt.
Store Bumble reserves the right to reject a return if the item shows signs of use, damage caused by the customer, or has been altered in any way.
How Refunds Work
Change of mind / didn't like the product
You'll receive a store credit for the item value, which can be used on any future order. No cash refund for change-of-mind returns.
Sale / discounted items
Sale items are returnable. Refund is issued as store credit only, based on the price you paid (the discounted amount).
Damaged, defective, or wrong item received
If the mistake is on our end, you'll receive a full cash refund via bank transfer within 5–7 business days after we receive and verify the returned item.
Unboxing Video — Mandatory for Claims
Please record a video while opening your package. For any damage, defect, or missing-item claim, an unboxing video is required as proof. Without video evidence, Store Bumble reserves the right to reject the claim.
The video should clearly show the sealed package before opening, the unboxing process, and the item's condition. A simple phone recording is fine — no need for anything fancy.
Return Shipping
- Change of mind: Return shipping is paid by the customer.
- Our mistake (damaged/defective/wrong item): We cover the return shipping cost.
How to Request a Return
- Contact us at [email protected] within 7 days of delivery with your order number and reason for return.
- For damage or defect claims, include your unboxing video and photos of the issue.
- Once approved, ship the item back to us at the address we provide. Please use secure packaging.
- After we receive and inspect the item, your refund (store credit or bank transfer) will be processed within 5–7 business days.
Exchanges
Want a different variant or product instead? Follow the same return process above. Once your return is approved, you can place a new order using your store credit.
Questions about a return? [email protected] — we typically respond within 24 hours.